Resale FAQ

What is a resale order?

A resale order is an order by a company or organization that is reselling the product.

How do I qualify for a resale order?

To qualify for a resale discount you must have a valid state resale certificate and you will be offering the items for sale – or for use in a product that is for sale. We require a copy of your resale certificate on file. Email it or fax a copy to 1-630-852-3678. International organizations can also qualify for resale pricing.

Once your information is submitted we will evaluate your organization as a reseller of our products.

What information is needed to place an order?

If you would like to place an order, please call us during normal business hours with the following information:

  • Name,
  • Phone number
  • Company/Institution
  • Ship-to address
  • Ship-to phone number
  • Payment information (Credit card / purchase order information)

Fax a copy of your resale certificate to us at: 1-630-852-3678
Once established you may simply call or fax your order to us anytime: our fax is 1-630-852-3678.

Is there a minimum order?

Depending on your pricing structure there may be a minimum order requirement.

How is payment handled?

For resale orders we may require payment prior to shipping. We accept Visa, MasterCard, and American Express cards. Wire transfers and prepayment by check also accepted. Net 30 accounts can be set up when credit information is supplied and approved. Fortune 500 companies, government agencies, and educational institutions are automatically approved for credit.

We require a formal purchase order and cannot process purchase requisitions. Payment must be made in US funds on a US bank. We do not ship to accounts that have overdue invoices. International accounts other than in Canada, are prepaid. Payment can be made on credit card or wire transfer.

How much is shipping and handling?

You will be charged the UPS shipping cost for shipments. Shipments can also be arranged to ship on you account. Truck shipments are available.

Can I have a resale order shipped to multiple addresses?

Yes. Simply provide addresses and the quantity to be sent to each. Additional handling fee will be applied in addition to standard shipping/handling fees.

Can I have orders shipped directly to customers?

Yes and no. Depending on your pricing structure, there may be a minimum order and/or ship to requirements. Otherwise, simply provide the address of your customer and it will be sent. (Shipping and handling fees are applicable.)

How long will it take to ship items?

If we have the items in stock it will ship the same day or next business day. Some or all of your order may ship from a another location. If the item is not in stock and is not expected to be available within 3 business days, we will let you know the approximate ship date.

Is a resale order returnable?

Yes. Resale orders are returnable within 30 days. Credit will be issued when items are returned and evaluated. A restocking fee of 20% will apply to opened and unused items. Used items cannot be returned. Defective items are returnable. For more information on returns, see the page on returns.

Can I pick up my resale order personally?

Yes. Resale purchases may be picked up from our Downers Grove, Illinois warehouse.

More Questions regarding resale accounts?

If you have additional questions regarding resale accounts, please contact us during regular business hours.

Contact MOGO


MOGO Mounting Solutions
Oak Hill Brands Corp.
5365 Walnut Ave
Downers Grove, IL 60515

1(630) 922-5010

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